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This page describes the availability objectives for the Admesh.ai gateway (the “Service”). These are informational objectives only and do not constitute a contractual commitment, warranty or guarantee, and they give rise to no remedy, credit or compensation of any kind.
1. Definitions
- “Service” means the Admesh.ai gateway API through which model requests are submitted.
- “Uptime” means the percentage of time in a given calendar month during which the Service is able to receive and process API requests, excluding scheduled maintenance.
2. Availability Objectives
We design and operate the Service with a target of achieving monthly Uptime of at least 99.9%, using multi-cloud redundancy and automatic failover. This target is a design objective only. It is not a promise, warranty or contractual commitment, and we do not guarantee that it will be met.
3. Exclusions
Without limiting the above, the availability objectives do not apply to, and downtime resulting from the following does not count toward any availability calculation:
- scheduled maintenance announced in advance;
- force majeure events (including natural disasters, network failures outside our control, or government actions);
- outages or degradations of third-party upstream model Providers that are beyond our control;
- your misuse of the Service, your application or systems, or suspension of your account;
- beta or preview features; or
- security incidents or attacks directed at the Service.
4. Contact
For questions about this page, contact us at support@admesh.ai.
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