Refund Policy

The Service is prepaid and pay-as-you-go. You purchase Credit, which is then consumed by your API usage at the published rates. Unused Credit remains in your account and may be refunded in accordance with this policy.

• Unused Credit: you may request a refund of the unused Credit remaining in your account when you close your account.
• Erroneous or duplicate charges: if a payment was charged in error or duplicated, we will correct it or refund the duplicate amount.

• Consumed Credit: amounts already spent on API usage are non-refundable.
• Promotional credit: free trial credit, bonus credit or any credit we grant at no charge has no cash value and is not refundable.
• Third-party fees: payment-processing or currency-conversion fees charged by third parties may be non-refundable.

A refund is strictly the return of your own unused prepaid balance. It is not, and shall not be construed as, compensation, damages or any admission of liability for any loss, interruption, error or other matter. Except for the refund of unused Credit described in this policy, we do not provide compensation or damages of any kind.

To request a refund, email support@admesh.ai from the email address associated with your account. Include your account email, the relevant top-up or payment reference, the amount and the reason for the request. We may ask you to verify your identity before processing.

Approved refunds are processed to the original payment method where possible. Processing times depend on your payment provider and may take several business days. Where a refund to the original method is not possible, we will agree an alternative method with you.

If you believe a charge is incorrect, please contact us first so that we can resolve it directly. Filing a chargeback or payment dispute without first contacting us may result in suspension of your account while the dispute is resolved.

We may update this Refund Policy from time to time. The version in effect at the time of your purchase will apply to that purchase unless otherwise required by law.